Shipping policy

SHIPPING AND DELIVERY

Shipping Locations

We ship to all 50 U.S. states and to the following international regions: European Union, United Kingdom, Canada, Mexico, and Australia. Shipping availability and rates may vary by location.

Shipping Costs and Timing

Shipping costs are calculated at checkout based on your shipping address and selected shipping method. Standard shipping within the United States typically takes 3-7 business days from the date of shipment. International shipping times may vary. We use USPS, UPS, and DHL as our shipping carriers.

Risk of Loss

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. We are not responsible for items that are lost, stolen, or damaged during shipping. If your package is lost or damaged in transit, please contact the shipping carrier directly. For issues with delivery, you may also contact us at support@gloeproduct.com, and we will assist you in resolving the matter.

We offer optional shipping protection through Navidium at checkout. If you purchase shipping protection, claims for lost, stolen, or damaged packages may be filed directly with Navidium in accordance with their terms and conditions. Shipping protection is optional and is provided by a third party; we are not responsible for Navidium's processing of claims.

International Shipping

For international orders, you are responsible for all customs duties, import taxes, and fees imposed by your country. These charges are not included in the product price or shipping costs and are your sole responsibility. We are not responsible for delays caused by customs processing.