EFFECTIVE on orders placed on or after August 12, 2025 all other orders prior to this date are final sale.

RETURNS + EXCHANGES

Not feeling your order? No problem. You’ve got 14 days from when your order ships to send it back for store credit, we do not offer exchanges.

ELIGIBLE ITEMS

• Must be unworn, unwashed, undamaged

• Original tags + packaging required

• No returns on final sale items, gift cards, or custom products

HOW TO START

Email support@gloeproduct.com and request a return, including return reason and original order number. Support will respond within 48 hours and provide you with a return mailing label or alternative instructions.

Once your item arrives at our warehouse and passes inspection, your store credit will be processed automatically. You will be able to access your store credit via your customer account by logging in at www.gloeproduct.com. 

Return shipping is paid by the customer.

INCORRECT OR MISSING ITEMS

If you did not receive the correct item(s) or your order is missing any items, please contact support@gloeproduct.com immediately so we can make it right.

ORDER UPDATES + CANCELLATIONS

Need to change or cancel an order? Email support@gloeproduct ASAP.
We ship fast—most orders go out within 2 business days—so changes aren’t always possible.

If you have questions or concerns you can contact us at support@gloeproduct.com.

SHIPPING PROTECTION

We recommend you purchase shipping protection through Navidium at checkout so your product may be protected in the event of damage, loss, or theft. You can file a claim by visiting https://gloeproduct.com/pages/claim.