Returns and Refunds

Return Policy

We accept returns within fourteen (14) days of delivery. To be eligible for a return, items must be:

  • Unworn and unused

  • In original condition with all original tags attached

  • Free from signs of wear, washing, or alteration

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Items marked as "Final Sale" at the time of purchase

  • Items that have been worn, washed, or altered

  • Items without original tags

Refund Options

Store Credit Only: For eligible returns, we issue store credit. We do not offer refunds to your original payment method for standard returns. Store credit will be issued within 5-10 business days of our receipt of the returned item and does not expire.

Exception for Fulfillment Errors and Manufacturing Defects: If we made a fulfillment error (e.g., shipped the wrong item) or if the item has a manufacturing defect (e.g., defective stitching, incorrect sizing due to manufacturing error), you may receive a full refund to your original payment method. See Section 6.6 for details.

Return Shipping

You are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit. Original shipping charges are non-refundable.

How to Initiate a Return

If you have any questions about returns, please contact our support team at support@gloeproduct.com.

If your item meets the return criteria, you may return it for store credit, provided it meets the eligibility requirements outlined in our Return & Exchange Policy.

  • Ensure the item is new, unworn, unwashed, and has all original tags attached.
  • Include your order number on or inside the return package.

Mail your return to: 

GLOE Product, Inc.
4872 Topanga Canyon Blvd. #220
Woodland Hills, CA 91364

We recommend using a trackable shipping service and keeping your tracking number until your return has been received and processed. This helps ensure your package arrives safely and allows us to assist if any issues occur during transit.

Once your return has been received and inspected, eligible returns will be processed for store credit in accordance with our Return & Exchange Policy.

Defective or Damaged Items

If you receive a defective or damaged item, or if we made a fulfillment error, please contact us at support@gloeproduct.com within 7 days of delivery. We will provide a prepaid return label and issue a full refund to your original payment method. Due to limited inventory, we are unable to offer replacements.

Exchanges

We do not offer direct exchanges. If you would like a different size or color, please return your original item for store credit and place a new order.