Privacy Policy

GLOE PRODUCT, INC.

Effective Date: January 30, 2026

GLOE PRODUCT, INC. ("Company," "we," "us," or "our") is a California corporation that values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at https://gloeproduct.com/ (the "Website"), use our services, or otherwise interact with us.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Website.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information we collect through our Website, including when you browse our products, create an account, make a purchase, sign up for our mailing list, contact customer support, or interact with us through social media. This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our Website.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information you voluntarily provide when you interact with our Website, including:

Contact Information: Name, email address, phone number, shipping address, and billing address.

Account Information: Username and password if you create an account.

Payment Information: Credit card numbers, billing addresses, and other payment details, which are processed through our third-party payment processor, Shopify Payments.

Communications: Information contained in your communications with us, including customer service inquiries, reviews, and feedback.

Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information, including:

Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.

Usage Information: Pages viewed, links clicked, time spent on pages, referring URL, and browsing patterns.

Location Information: General geographic location based on your IP address.

Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar tracking technologies. Please see our Cookie Policy for more information.

2.3 Information from Third Parties

We may receive information about you from third parties, including our e-commerce platform (Shopify), payment processors, analytics providers, and marketing partners.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Fulfillment: To process and fulfill your orders, including shipping, payment processing, and customer service.

Account Management: To create and manage your account, authenticate your identity, and provide customer support.

Marketing and Communications: To send you promotional emails, newsletters, and SMS messages (with your consent), and to personalize your experience.

Website Improvement: To analyze usage patterns, improve our Website functionality, and develop new products and services.

Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized access, and other illegal activities.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Advertising and Remarketing: To deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with the following categories of third parties:

Service Providers: We share information with third-party service providers who perform services on our behalf, including Shopify (e-commerce platform), payment processors, shipping carriers (USPS, UPS, DHL), email marketing providers (Klaviyo), customer review platforms (Judge.me), and analytics providers.

Marketing Partners: We may share information with marketing and advertising partners to deliver targeted advertisements and measure campaign effectiveness.

Collaborators and Influencers: We may share limited information with brand collaborators through our collaborator program for promotional purposes.

Legal Requirements: We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information in exchange for monetary consideration. However, under certain privacy laws, sharing information with third parties for targeted advertising purposes may be considered a "sale" or "sharing" of personal information. You may opt out of such sharing as described in Section 7 below.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixel tags, and similar tracking technologies to collect information about your interactions with our Website. These technologies help us:

  • Remember your preferences and shopping cart contents

  • Analyze Website traffic and usage patterns

  • Deliver targeted advertisements

  • Measure the effectiveness of our marketing campaigns

For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

5.1 Do Not Track Signals

Our Website does not currently respond to "Do Not Track" browser signals. You can manage your cookie preferences through our cookie consent tool or your browser settings.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission

  • Secure payment processing through Shopify Payments (PCI-DSS compliant)

  • Access controls and authentication requirements

  • Regular security assessments of our systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

7. YOUR PRIVACY RIGHTS

7.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Opt Out: You have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes.

Right to Limit Use of Sensitive Information: You have the right to limit the use and disclosure of sensitive personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

7.2 European Union and United Kingdom Residents (GDPR/UK GDPR)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) and UK GDPR:

Right of Access: You have the right to obtain confirmation of whether we process your personal data and to access that data.

Right to Rectification: You have the right to request correction of inaccurate personal data.

Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.

Right to Restriction: You have the right to request restriction of processing in certain circumstances.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time.

Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

Legal Basis for Processing: We process your personal data based on: (a) performance of a contract (order fulfillment); (b) legitimate interests (fraud prevention, Website improvement); (c) your consent (marketing communications); and (d) legal obligations.

7.3 Canadian Residents (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access your personal information, request correction of inaccurate information, and withdraw consent to collection, use, or disclosure of your information.

7.4 Australian Residents

If you are an Australian resident, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to access your personal information, request correction, and lodge a complaint with the Office of the Australian Information Commissioner.

7.5 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at:

GLOE PRODUCT, INC. 

Attn: Grady Lawrence, CEO 

4872 Topanga Canyon Blvd. #220 

Woodland Hills, CA 91364 United States

Email: support@gloeproduct.com 

Website: https://gloeproduct.com/

We will verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law (generally 30-45 days).

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the information, the purposes for processing, and applicable legal requirements.

Generally, we retain transaction records for at least seven (7) years for tax and accounting purposes. Marketing and promotional data is retained until you unsubscribe or request deletion. If you request deletion of your personal information, we will delete or anonymize it unless retention is required by law.

9. INTERNATIONAL DATA TRANSFERS

We are based in the United States, and your personal information is processed and stored on servers located in the United States through our service provider, Shopify. If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

For EU and UK residents, we rely on Shopify's Data Processing Addendum and Standard Contractual Clauses to ensure adequate protection for international data transfers. By using our Website and providing your information, you consent to the transfer of your information to the United States.

10. CHILDREN'S PRIVACY

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately at support@gloeproduct.com.

For California residents, we do not knowingly collect or sell the personal information of consumers under 16 years of age.

11. SMS MESSAGING

If you opt in to receive SMS messages from us, we will use your mobile phone number to send you informational and promotional messages, including:

  • Promotional and marketing messages (sales, discounts, new arrivals)

  • Transactional messages (order confirmations, shipping updates)

  • Abandoned cart reminders

  • Back-in-stock notifications

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by texting "STOP" to any message you receive from us or by contacting us at support@gloeproduct.com.

We will not share your mobile phone number with third parties for their marketing purposes without your consent. For more information about SMS messaging, please see our Terms of Service.

12. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on our Website and, where appropriate, by sending you an email notification. The "Effective Date" at the top of this Privacy Policy indicates when it was last revised. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

GLOE PRODUCT, INC. 

Attn: Gloe Product, Inc. 

4872 Topanga Canyon Blvd. #220 

Woodland Hills, CA 91364 United States

Email: support@gloeproduct.com 

Website: https://gloeproduct.com/